Professional IT for professional firms

Confidential. Compliant. Always on.

Managed IT, cybersecurity, and workplace technology for law firms, financial services, and consulting practices in Tampa Bay. Built around how professional firms actually work: hybrid, document-heavy, uptime-critical.

The five things professional-services IT has to get right.

Professional firms don't have time for an IT partner that's still learning the domain. Here's what we mean by that, and how we handle each one.

01 Confidentiality is non-negotiable.

Client data in a law firm, financial records at an advisory practice, privileged communications at a consulting firm: the consequences of a breach are existential, not inconvenient. IT isn't a vendor relationship; it's a trust relationship.

How we handle it
Security-first configuration from day one: encrypted endpoints, multi-factor authentication, dark-web monitoring, phishing training and simulation, email security, and role-based access controls. Around-the-clock managed detection and response so threats are identified and contained before they become incidents. Internal documentation and access controls are structured so only the people who need to see your environment can see it.

02 Uptime has a dollar cost per minute.

When an attorney can't access documents, an advisor can't log into the CRM, or a partner can't join a client call, the cost shows up on the billable hour report. Professional services uptime isn't an IT metric; it's a revenue metric.

How we handle it
24/7 proactive monitoring on every critical system. Average response under 5 minutes to a live technician. Redundant systems and documented failover procedures on anything mission-critical. Monthly reporting on ticket volume, response times, and system availability, so you can see it, not just assume it.

03 Your team works from everywhere.

Partners on airplanes, associates in courtrooms, advisors at client sites, consultants in hotel rooms. The firm's office is wherever the work is, and the IT has to follow.

How we handle it
Cloud-first architecture with secure remote access baked in, not bolted on. Endpoint security and mobile device management across every laptop and phone. Zero-trust principles applied to network access. Conditional access policies that treat a partner logging in from a client's office differently than an unknown device from an unknown IP.

04 Compliance is a moving target.

SOC-aware environments for financial services. Privacy rules that evolve year over year. Document retention standards for law firms. State-level financial regulations. None of this lives still, and your IT partner has to keep up.

How we handle it
We don't replace your compliance counsel, but we implement and document the technical controls your auditors expect to find. Written information security policies, access logs, change management records, encryption standards, backup and retention schedules: maintained as a live documentation set, not a one-time deliverable. Your annual audit goes easier when the evidence is already organized.

05 Client-facing moments are make-or-break.

A conference room that doesn't connect to the client's video system. An attorney whose audio cuts out in a mediation. An advisor whose screen share fails during a presentation. These moments aren't "IT issues." They're professional moments your firm can't afford to fumble.

How we handle it
Conference rooms designed and installed for how client meetings actually happen: hybrid-ready, platform-agnostic, pre-tested. Proactive monitoring on room systems so we know about a failure before you do. Onsite support for critical meetings when the stakes justify it.

What we handle for law, finance, and consulting clients.

• Managed IT Services — 24/7 helpdesk, infrastructure, and strategic guidance for firms with no IT team or a small internal team stretched thin.
• Cybersecurity — Advanced threat protection, MDR/SOC, email security, phishing training, dark-web monitoring, and endpoint security on every device.
• Compliance support — Technical controls, documentation, and audit support for SOC-aware, HIPAA-adjacent, and financial-services regulatory environments.
• vCIO and risk strategy — Quarterly Technology Strategy Checkpoints covering roadmap, budget, and risk, aligned with your firm's own risk management process.
• Conference rooms and client-meeting technology — Zoom Rooms, Microsoft Teams Rooms, and BYOD setups built for hybrid client meetings.
• Document management and cloud workspace — Microsoft 365, Google Workspace, and document platform integrations configured for confidentiality and retention.
• Mobile device management — Endpoint and mobile security for a workforce that operates from everywhere.
• Backup and disaster recovery — Tested, verified, and documented. You don't want to find out your backup didn't work when you need it.

Firms who run on Newgentek.

Banks, law firms, credit unions, advisory practices, and insurance brokerages across Tampa Bay. Relationships measured in years, not engagements.

How engagements work.

Ongoing managed services
Flat-rate monthly per user and per device. You know what you're paying and what's covered. Includes 24/7 helpdesk, cybersecurity baseline, infrastructure management, and quarterly vCIO engagement.

Project work
New office buildouts, conference room installations, security assessments, Microsoft 365 migrations, all priced against a detailed scope with every line item visible. No surprise change orders unless scope actually changes.

Co-managed IT
If your firm has internal IT leadership, we support them with 24/7 coverage, specialized security tooling, and the senior engineering depth that's hard to maintain in-house at SMB scale. Scope is defined up front.

Let's talk about your firm's technology.

15 minutes. No pitch. Just a conversation about what's working, what isn't, and whether Newgentek is the right partner for your practice. If we're not a fit, we'll tell you.